Customer Service

Today I thought  I would like to talk about Customer Service.

How much does it cost you to acquire a new customer?  What, to you, is a new customer – a one off or someone who then comes back to you again and again?

How much would it cost you to retain that new customer?

Would having a happy customer be good for your business?

Would you like a happy customer refer other customers to you?  Is this something you would value?


The Power of Choice

I was reminded the other day about the special gift we have been granted when one of my clients came to see me and we were discussing his goals – the power of choice.

Before we go on, I feel I should explain it is the coach’s job to hold the client accountable to whatever was agreed to be accomplished.  It is the client’s responsibility to do the work required to achieve his or her goals.  The coach is merely the tour guide.  You can’t hire someone to do your push-ups – I think it was Jim Rohn who said that.

My coaching journey has taught me many things about people and one of those lessons relates to the choices we make and the reasons we have for making those choices.

I guess it really comes down to really knowing what you want and what you are prepared to sacrifice to get it, what your commitment level will be, how disciplined you are prepared to be to achieve your goals.

When choosing the goal you want, just how committed are you?  Will you persist no matter what or will you choose to allow yourself to be distracted by the soft option – some immediate pleasure?  Maybe you need some help to really define that goal and to look at your purpose – what is the driving force behind your wanting that goal.  Is that driving force sufficient to keep you focussed on your goal?


People Create Their Own Experiences

Hi – What’s working for you this week?

This week’s topic is – People create their own experiences.

Have you ever noticed how some people seem to be so lucky in life, they always seem to have the world at their feet, they appear to be successful at everything they do while other people never seem to really get going:  they aimlessly meander through life and never seem to accomplish anything.


Neuro linguistic programming

Hi – What’s working for you this week?

This time I thought it would be great to introduce you to some NLP ( Neuro linguistic programming) presuppositions and how they can move you closer to your goal.

What’s NLP (Neuro linguistic programming) anyway?  (more…)

Know Where You’re Going

We have previously discussed the Five Principles for Success and one of those key points was to Know Your Outcome.

Knowing what you want is what it’s all about.  If you don’t know where you’re going, how will you know when you have arrived?

Recently I was talking with a young man and asked him where he saw himself in five years’ time (more…)

Getting Paid: Get Rid of Bad Debts

This time I thought it might be a good idea to talk about getting paid – given that the end of the financial year is fast approaching.

Bad debts are a negative asset – something that is working against you.  They are costing you heaps and you have to pay gst on the services provided while not having received payment from the client.


Five Principles for Success – Part 5

Our fifth Success Principle relates to Attitude.

Why is this so important, you might ask?  Why indeed?

Have you ever been served in a shop where the shop assistant left you feeling like you had disturbed their conversation on the phone or that you were in the way or a nuisance and excess to their agenda?  How did that experience leave you feeling?


Five Principles for Success – Part 4

Behavioural Flexibility – the ability to be flexible around what you do.

When your behaviour is rigid, you have always done it (whatever it may be) this way so why should you change?

Well that may be fine provided you are getting the results you want.  However, when you want to take your business, your relationship, your life to the next level, chances are you will be more successful when you decide to be more flexible.

A few weeks ago I was assisting a friend run her workshop.  (more…)